Once a customer places an order through Wee Deliver, we ensure a seamless and transparent process by providing timely updates at every stage of the delivery journey. Here’s how customers receive updates
- Order Confirmation: Immediately after placing an order, customers receive an order confirmation notification via email or within the Wee Deliver mobile app. This confirmation includes essential details such as the order number, pickup and drop-off locations, and estimated delivery time.
- Real-Time Tracking: Customers can track the status of their order in real-time using the Wee Deliver mobile app or website. Our integrated tracking feature provides live updates on the order’s progress, including when the driver has been assigned, pickup confirmation, and the current location of the delivery.
- Delivery Notifications: As the delivery progresses, customers receive notifications at key milestones. This includes notifications when the driver is en route to the pickup location, when the package has been picked up, and when the driver is approaching the drop-off location.
- Delivery Confirmation: Once the package has been successfully delivered, customers receive a final notification confirming the completion of the delivery. This notification includes any additional details, such as proof of delivery and the option to provide feedback on the service.
- Customer Support: Throughout the process, customers have access to our customer support team for any inquiries or assistance they may require. Our support team is available via email, phone, or through the Wee Deliver app’s chat feature.
At Wee Deliver, we prioritize transparency and communication to ensure a positive and stress-free delivery experience for our customers. With our comprehensive update system, customers can stay informed every step of the way, providing peace of mind and confidence in their delivery service.
